This Refund Policy describes when and how you can request a refund for a Lega subscription. By subscribing to a paid plan, you agree to this Policy.
1. 14-Day Money-Back Guarantee (New Subscribers)
First-time subscribers to any paid plan (Basic, Pro, or Business) may request a full refund within fourteen (14) calendar days of their initial subscription, for any reason. This applies only to the first paid invoice — renewals and upgrades are subject to the policies below.
2. Monthly Subscriptions
Monthly subscriptions are billed in advance for the upcoming month. We do not provide prorated refunds for the unused portion of a monthly cycle. To stop future charges, cancel before the renewal date in your account settings. Your subscription will remain active until the end of the current cycle.
3. Annual Subscriptions
Annual subscriptions are billed in advance for twelve (12) months at a discounted rate. If you cancel an annual subscription within ninety (90) days of the billing date, you may request a prorated refund calculated as follows:
- The full annual amount paid, minus
- The number of months elapsed (rounded up to the next full month), charged at the standard monthly rate of your plan, minus
- Any payment processing fees that cannot be refunded by our payment processor
After the 90-day window, annual subscriptions are non-refundable, but cancellation will prevent renewal at the end of the current term.
4. Plan Upgrades and Downgrades
When you upgrade to a higher plan mid-cycle, the price difference is charged on a prorated basis. Downgrades take effect at the next billing cycle; we do not refund the difference for the current cycle.
5. Non-Refundable Cases
We do not provide refunds in the following circumstances:
- Termination of your account due to violation of our Terms of Service or Acceptable Use Policy
- Service downtime caused by your WhatsApp number being banned or restricted by Meta — see our WhatsApp Connectivity Disclaimer
- Charges incurred by your AI providers (Anthropic, OpenAI, Google) under the BYOK model — those are billed directly by the provider and are outside our control
- Payment processing fees that cannot be refunded by our payment processor (CHIP)
- Accounts that have used the 14-day money-back guarantee in a previous subscription cycle (one-time only per customer)
6. How to Request a Refund
Email hi@lega.my with the subject line "Refund request" and include:
- The email address associated with your Lega account
- The invoice number or date of the charge you are requesting a refund for
- A brief reason for the request (optional but helpful)
We will acknowledge your request within two (2) business days and let you know whether it has been approved.
7. Processing Time
Approved refunds are processed back to the original payment method within seven (7) business days. The time for the refunded amount to appear in your account depends on your bank or card issuer and is typically an additional five to ten (5–10) business days.
8. Disputes and Chargebacks
If you have a billing concern, please contact us first. Filing a chargeback or payment dispute without first contacting us may result in immediate suspension of your account pending resolution.
9. Changes to This Policy
We may update this Policy from time to time. Changes apply to future subscriptions and renewals; the policy in effect at the time of your charge governs that charge.
10. Contact
Polygon Technology Solutions
Kuala Lumpur, Malaysia
Email: hi@lega.my